Shipping Policy

Effective Date: 5th May, 2026

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

In case of high order volumes or unforeseen delays, processing times may be extended. Customers will be notified accordingly.

2. Shipping Coverage

We currently ship to:

  • Domestic locations within India
  • Selected international locations (if applicable)

Shipping availability may vary depending on the delivery address.

3. Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Order size and weight

Any applicable shipping charges will be clearly displayed before order confirmation.

4. Delivery Time

Estimated delivery timelines:

  • Domestic: 3–7 business days
  • International: 7–15 business days (if applicable)

Delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or customs clearance.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS to monitor delivery status.

6. Shipping Partners

We work with reliable third-party logistics providers to ensure timely and secure delivery of your orders.

7. Delays and Exceptions

Delivery may be delayed due to:

  • Incorrect or incomplete address details
  • Remote or restricted locations
  • Natural events or courier disruptions

We are not responsible for delays caused by third-party carriers, but we will assist in resolving issues where possible.

8. Failed Delivery Attempts

If delivery fails due to incorrect address or unavailability:

  • The courier may attempt redelivery
  • Additional charges may apply for re-shipping

9. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery
  • Provide photos (if damaged) and order details

We will review and arrange a suitable resolution.

10. International Shipping (If Applicable)

For international orders:

  • Customs duties, taxes, or import fees may apply
  • These charges are the responsibility of the customer
  • Delivery timelines may vary due to customs processing

11. Contact Us

For any shipping-related queries:

Phone: +1 928 251 4082
Email: info@novaglore.org
Address: 280 S White Fir Show Low, AZ 85901, USA

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